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With LogMeIn Rescue, IT teams can keep customers and employees up and running without the need for pre-installed software. Use a single remote support tool to service PCs, Macs or smartphones on demand anywhere, 24/7, as if you were sitting in front of them. | Index of FeaturesSupport Tools for Technicians Collaboration Tools Tools for Managers Efficient Session Management and Queuing Customization Fast Time-to-Connect System Requirements |
- How to use: 1) Install the application 2) Launch the application from 3) Enter the six digit pin code given to you by your support technician 4) Allow your trusted support technician to connect to your device About LogMeIn Rescue LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more.
- Note: This version of the Rescue Technician Console for Mac supports OS X 10.12 (Sierra) and above. Users on OS X 10.11 (El Capitan) should download the Technician Console Desktop App (Previous) (Mac).
I use a Mac everyday, and have to run LMI Rescue in a virtual machine. This is not working very well because the console disconnects whenever I connect to a VPN. We really need a Mac console. All other services have them, but you have the best features. My subscription is up in May and I will have to find a replacement if we are not getting a.
Support Tools for Technicians |
• | Multi-Platform Remote Control[+] |
• | Smartphone & Tablet Support[+] |
• | Rescue Desktop App[+] |
• | Web-based Technician Console[+] |
• | Remote Diagnostics[+] |
• | Unattended Access[+] |
• | Instant Chat[+] |
• | Drag and Drop File Transfer[+] |
• | Reboot and Reconnect[+] |
• | Mobile Device Configuration[+] |
• | Support Session History[+] |
• | Technician Screen Sharing[+] |
• | Multi-Session Handling[+] |
• | Multi-Monitor Navigation[+] |
• | Log-In as Administrator[+] |
• | Communication Tools[+] |
• | Integrated Content Portal[+] |
Collaboration Tools |
• | Internal Technician Collaboration[+] |
• | External Technician Collaboration[+] |
• | Session Transfer[+] |
Tools for Managers |
• | Technician and Administrator Management[+] |
• | Predefined Support Channels[+] |
• | Support Session Recording[+] |
• | Technician Monitoring[+] |
• | Customer Surveys[+] |
• | Technician and Customer Satisfaction Reporting[+] |
• | 'Working Hours' Scheduling[+] |
• | Administration Center[+] |
• | Centralized Scripts[+] |
Efficient Session Management and Queuing |
Logmein Rescue Technician Console Mac Download Softonic
• | Multiple Connection Methods[+] |
• | Auto-routing[+] |
• | Session Queuing[+] |
• | Session Transfer[+] |
• | Alerts[+] |
• | Missed Session Reports[+] |
Customization |
Logmein Rescue App Download
• | Instant Chat as a hosted solution[+] |
• | Calling Card Desktop Icon[+] |
• | Custom Support Channels[+] |
• | Custom Chat Window[+] |
• | Display Estimated Waiting Time on Rescue Applet[+] |
• | Code Web Page Integration[+] |
• | Windows Mobile Branding[+] |
• | Helpdesk Software Integration[+] |
Fast Time-to-Connect |
• | Connect in 20 seconds[+] |
• | Instant Chat[+] |
• | Advance Connection Notice[+] |
• | Easy-to-Use Customer Applet[+] |
• | Support for Low-Bandwidth Users[+] |
System Requirements |
• | Windows 8.1, 8, 7, Vista, XP, Server 2003 & Server 2008 (all including 64-bit); Windows 98, ME and 2000 |
• | Apple Macintosh OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (SnowLeopard), 10.7 (Lion), 10.8 (MountainLion), 10.9 (Mavericks), and 10.10 (Yosemite) |
• | Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL) |
• | Android OS 2.2 and newer [+] |
• | iOS [+] Full remote control not available; screenshot sharing simulates remote view |
• | BlackBerry OS v4.2.3, 5.x, 6.x, 7.x |
• | Windows Mobile OS 5, 6, 6.1, 6.5 |
• | Symbian OS v9.0 and newer (UIQ), OS v7.0 and newer (S60), Symbian^3 |
• | Symbian OS v7.0 and newer (S60) |
• | Symbian^3 |
• | Windows 8.1, 8, 7, Vista, XP, Server 2003 or Server 2008 (all including 64-bit) |
• | Internet Explorer or Firefox |
• | Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL) |
• | Windows 8.1, 8, 7, Vista (all including 64-bit); XP |
• | Apple Macintosh OS X 10.7 and later |
• | Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL) |
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